Hey babe!

Thanks for visiting our Returns, Exchanges & Refunds page. 

We want to make sure you absolutely adore your Remi pieces which is why we’ve created a policy with you in mind. 

We also cannot accept, and do not provide any returns, exchanges, credits or refunds for any sale items. 

For all other items we will happily provide a store credit, equivalent to the purchase amount, provided that;

• The item is returned within 14 days of purchase.
• The item is in its original condition, unworn with all original attachments, labels and tags intact.
• A receipt and proof of purchase has been provided.

For our Swimwear
Being swimwear, the safety of all our customers is our priority, and for hygiene reasons we cannot accept, and do not provide any returns, exchanges or refunds for:

• One-Pieces
• Swim Bottoms
• Bodysuits

please note. Absolutely no returns will be accepted for items returned to us with make-up/Tanning oil/Fake tan marks. 

All store credits will be provided in the form of gift card, to be used within 12 months of issuance. 

Please note, all return shipping costs need to be covered by the customer except in cases where the item is confirmed to be faulty by our team. 

Refunds

We treat every order with care, and each item is precisely inspected to ensure quality before it is carefully packed and sent to our customers. 
In the very unlikely event you have received a faulty item, or an item that is not as advertised, we will happily provide you with a full refund on the purchase cost and shipping. 

Please notify us of a fault within 14 days of delivery by providing a detailed description on the fault, along with pictures as proof via email to info@remicollective.com. Please include an image of your receipt in your email. 

Our kind care team will assess your fault and respond to you within 24-48 hours. Upon acceptance, we will process your refund. It may take 5-7 days for your refund to appear in your account.